Common questions

No. You can check out as a guest with a name, a mobile number and an address. An account is what keeps your order history, your prescriptions and your points in one place, so most people make one after the first order.

If it has not been handed to the courier yet, yes — phone us with the order number and we will change or cancel it. Once it is with the courier it has to run its course as a return.

You get a confirmation SMS with an order number on the mobile number you gave. That number is what our support team asks for, and what the tracking page reads.

Yes, to every district in Bangladesh. The delivery page lists what each zone costs and how long it takes.

Not a slot, no. You can leave a note for the courier at checkout — “call before arriving”, “leave at the gate” — and it is passed on with the parcel.

The courier normally tries again the next working day on the same number. If the second attempt fails the parcel comes back to us; phone us and we will rebook it.

Because it is a veterinary medicine that should not be given without a consultant seeing the case first. Those products can be browsed by anyone, but they are only dispensed against a valid prescription.

Through a consultation with one of our registered consultants. Contact us and we will tell you what the next available route is — the online consultation flow is being built.

No. Medicine cannot go back once it has left the shop, opened or not. That is a safety rule rather than a commercial one.

Reading care guides, taking quizzes and taking part in the community earns points and ranks on the community site. They are recognition rather than currency — they are not deducted from a bill.

Yes. One sign-in covers the shop and the community side, so your orders, prescriptions and points all sit behind the same login.

Use the “forgot password” link on the sign-in page. The reset arrives on the email address the account was made with.